ODDIE’S FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to the questions we get asked the most about, but if you have any other questions, please feel free to get in touch…
Any vacancies are posted on our website
We’re available Monday–Friday from 9.00 am to 4.00 pm. You can complete our Contact Us form or call us on 01282 602 181. We’ll aim to get back to you within two working days.
Yes, all our mayonnaise is pasteurised.
Yes, outside catering platters can be ordered and collected from all our shops.
Each week, we produce more than 140 different bakery products, as well as all the sandwiches made fresh daily in our shop. At Christmas time, this number can increase to 18 varieties of products.
In addition to this, we will add approximately 20 new lines each year. To make space for these, both in the shop and at the bakery, we need to remove certain products, which are typically those with poor sales and a higher level of waste.
If you are a regular shopper, you will notice that we do swap the products regularly, and if there is one particular favourite, then let us know, and we will always consider reintroducing it.
If you have a more specific question or want information on a product not listed, please send an enquiry via our Contact Us Form, and we will respond within one working day.
We are a general bakery that has a full range of ingredients on-site. In our product specification, it will state the recipe, but please be aware that the product may be manufactured on a site that uses the specific allergen.
A complete list of allergens is available to our staff in our shops, who will be happy to help.
If you have any concerns, please contact us with your inquiry, and we will respond within one working day.
As your local bakers we want our customers to have the freshest food possible, we try to make sure there is enough food available for our customers right up until closing time, whilst at the same time we don’t bake too many savouries or make up too many sandwiches later in the day, to keep the amount of unsold food as low as possible. Where food that we can’t carry over is not sold, we have different arrangements across our shops:
- A number of our shops have partnerships with local charities and food banks that collect our unsold food at the end of each day.
- We have a partnership with Too Good To Go, allowing our leftover food to be sold at a heavily discounted price at the end of the day.
- Where the technology is available, we send unsold food for “anaerobic digestion”, which is a new technology that converts food into an energy supply. This is something we are pursuing increasingly.
- Almost all our unsold food is diverted away from the landfill.
If you are a registered charity and would like to get in touch with us regarding our surplus food, which you can collect directly from your nearest Oddies shop, please contact us.
Yes, we make cakes to order. Please contact your local store to arrange – Contact us
The majority of our products contain gluten.
The following products do not use gluten-containing ingredients, but are produced on a site that handles gluten:
- Florentines
- Meringues
- Brownie 4 pack
Search through our shop locations and find the store you are interested in, then click “Open map” to see opening times.
At this moment in time we do not deliver celebration cakes.
Our wholesale customers receive the same high-quality products that we proudly sell in our shops. We do have a minimum weekly order before we can deliver directly. Should you require more information, we would be pleased to hear from you.
Waterfields retail staff do not use disposable gloves for food handling as we believe they can discourage regular hand washing.
Staff are required to wash their hands frequently and to use hand sanitiser before commencing food handling tasks. We use a bagging glove when serving bread, and we also use tongs for preparing sandwiches and when serving products from our counter. In this way, we believe we are better equipped to prevent cross-contamination during food handling.
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